Terms and Conditions

These terms and conditions govern your access to and use of the Akwesasne Mohawk Casino website, your player account, the games available through the platform, and any promotions or services connected to them. By registering an account, accessing the site, or using any part of the platform, you agree to be bound by the conditions set out on this page.

Please take the time to read through everything carefully. The goal of this page is to set clear, honest expectations about how the platform works, what we ask of our players, and what players can expect from us. If anything here is unclear, our support team is always available to help.

Who Can Use This Platform

Akwesasne Mohawk Casino is intended exclusively for adults. You must be at least 18 years of age to register an account and use any part of this service. In some locations, the minimum legal gambling age may be higher, and it is your responsibility to confirm the legal requirements that apply where you are located.

It is also your responsibility to ensure that online gambling is permitted under the laws of your jurisdiction before you register or play. The casino may restrict or limit access to the platform in certain regions or locations at its discretion. Attempting to access the site from a restricted area does not override these conditions.

Creating Your Account

When you register, you are required to provide accurate, complete, and up-to-date information. Your account must be registered in your own name, and you may only hold one account per person unless the operator expressly permits otherwise.

You must not register an account on behalf of another person, use a false identity, or provide misleading details at any stage of the registration process. If your information changes after registration, it is your responsibility to update your account accordingly. We may ask you to confirm or re-verify your details at any point.

Identity Verification and Account Checks

The casino may request supporting documents or information at any time to verify your identity, age, address, or the ownership of a payment method linked to your account. This is a standard part of operating a secure and compliant platform.

Acceptable forms of identification typically include government-issued photo ID. You may also be asked to provide proof of address or documentation related to your payment method. Verification must be completed before withdrawals are processed and may also be required before certain account features become available. Delays in providing the requested documents may result in temporary restrictions on your account.

Your Responsibility as an Account Holder

Your account is personal to you. You are responsible for keeping your login credentials confidential and for all activity that takes place through your account. Do not share your username, password, or PIN with anyone else, and do not allow another person to access or use your account under any circumstances.

Accounts may not be transferred, sold, gifted, or assigned to another individual. If you believe that your account has been accessed without your authorization, contact our support team immediately. You remain responsible for any activity that occurs before a security concern is reported and addressed.

Deposits, Withdrawals, and Account Balances

We accept payments through a range of methods including Visa, Mastercard, and American Express, all processed in United States dollars. Available payment options, processing times, and applicable limits may vary and are subject to change.

Withdrawal requests are reviewed before they are approved. The casino may apply reasonable checks as part of this process, including identity verification and transaction review. We aim to process requests promptly, but we cannot guarantee fixed timelines in all cases. Balances held in your account do not earn interest.

Bonuses, Promotions, and the Winners Club

Promotional offers, free slot play, and rewards earned through the Winners Club are subject to their own specific terms, which apply in addition to these general conditions.

A few key points to keep in mind:

• Free slot play and Winners Club points have no cash value and are non-transferable, including in the event of a player's death.
• Free slot play must be redeemed and activated on eligible slot machines on-site. Once claimed, slot play is valid for 30 days. Once activated, it must be used within 24 hours.
• Points and free slot play expire after 12 months of gaming inactivity.
• Slot play winnings are subject to a limit of $1,000 per gaming day per person.
• Mail-in tickets for winnings are valid up to $5,000 and are processed as prize checks.
• Participation in the Winners Club requires a valid government-issued photo ID and enrollment in the program.
• Marketing communications require a separate opt-in.

Always review the specific terms attached to any promotion before you take part. Eligibility requirements, time limits, game restrictions, and other conditions may apply. The casino reserves the right to adjust, suspend, or withdraw any promotion at any time.

Game Access and Platform Availability

We work to provide a reliable and enjoyable experience across our games and services. However, availability may be affected by your location, the device you are using, scheduled maintenance, software updates, or technical issues outside our control.

Some games, features, or promotions may be added, removed, or temporarily suspended without advance notice. We do not guarantee that every game or service will be available at all times or in all locations. Where possible, we will communicate planned maintenance in advance.

Fair Play and Acceptable Use

Using the platform means agreeing to use it fairly and honestly. The following conduct is not permitted:

• Using the site for any unlawful purpose
• Engaging in fraud, collusion, chargeback abuse, or any form of bonus manipulation
• Providing false or misleading information at any stage
• Attempting to interfere with or manipulate game outcomes, software, or promotional systems
• Using automated tools, bots, scripts, or unauthorized third-party software
• Allowing another person to operate your account or acting on behalf of someone else

If we identify behavior that suggests a breach of these conditions, we reserve the right to act accordingly, including restricting or closing the account.

When the Casino May Restrict or Close an Account

The casino may suspend, limit, or close an account if we have reasonable grounds to believe that the account rules have been violated, that verification is incomplete, or that the platform is being misused. This includes situations involving suspected fraud, irregular activity, or failure to cooperate with identity checks.

In such cases, we may also freeze pending transactions for review, withhold promotional rewards, or suspend access to specific features while an investigation is underway. These measures are taken to protect the integrity of the platform and the interests of all players.

Handling Errors and Technical Issues

From time to time, errors may occur. These can include display mistakes, incorrect balance figures, bonus crediting errors, game malfunctions, or interrupted sessions. When this happens, the casino reserves the right to correct the error in a fair and reasonable way, which may include adjusting balances, reversing transactions, or voiding affected rounds where appropriate.

We will not honor outcomes that result from an obvious system error, a technical malfunction, or a pricing mistake. If you notice what appears to be an error in your account, please contact support promptly.

Gambling Responsibly

Gambling is a form of entertainment and should be approached that way. It is not a reliable way to earn money, and outcomes are based on chance. We encourage all players to set personal limits, take breaks, and stay aware of how much time and money they are spending.

If you feel that your gambling is becoming a concern, tools and resources may be available to help. Please reach out to our support team or visit our Responsible Gaming page for more information. You can also contact support at support@mohawkcasino.com if you need assistance with account restrictions or self-exclusion options.

Intellectual Property

All content on this website, including the design, branding, text, graphics, software elements, and original materials, belongs to Akwesasne Mohawk Casino or its licensors. You may not copy, reproduce, republish, modify, distribute, or commercially use any part of this site without prior written permission.

Unauthorized use of site content is a violation of these conditions and may also constitute an infringement of applicable intellectual property law.

Third-Party Services and Providers

Some of the games, payment tools, and technical services available through this platform are provided by third-party partners. Pragmatic Play is among the software providers whose content may be featured on the site. These providers operate under their own terms and are subject to their own availability and operational limits.

The casino is not responsible for the performance, interruptions, or decisions of third-party providers, though we work with partners who meet our standards for quality and reliability.

Limits on Our Liability

The casino is not liable for losses or damages resulting from circumstances such as technical interruptions, user error, unsupported devices, third-party failures, force majeure events, or misuse of the platform. This includes situations where access to games or services is temporarily unavailable for reasons beyond our reasonable control.

Nothing in these conditions limits liability in cases where the law does not permit such limitation, including in matters of fraud or gross negligence on the part of the operator.

No Guarantees on Availability

The website, games, and services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, constant availability, or completely error-free operation at all times. We will make reasonable efforts to maintain the platform, but we cannot make absolute promises about uptime or performance.

Updates to These Terms

These conditions may be updated from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after an update has been posted means you accept the revised terms.

We encourage you to check this page periodically so you are always aware of the current conditions that apply to your use of the site.

Related Policies and Pages

These conditions work alongside other policies that govern specific aspects of the platform. Depending on your activity, you may also want to review our Privacy Policy, Responsible Gaming page, Bonus Terms, AML and KYC Policy, and Cookie Policy. Each of these pages provides more detail on specific areas of how the casino operates.

Get in Touch

If you have questions about anything on this page or about how the platform works, our support team is here to help. You can reach us through live chat on the site or by emailing support@mohawkcasino.com. We aim to respond promptly and to address your questions clearly.

These conditions exist to make the experience of using Akwesasne Mohawk Casino clear, fair, and consistent for everyone. By continuing to use the platform, you confirm that you have read and accepted the terms set out here. If you do not agree with any part of these conditions, please do not use the site or create an account.