Support
If you need support at Akwesasne Mohawk Casino, our team is ready to help with account questions, transactions, gameplay issues, and loyalty rewards. We aim to be friendly, clear, and quick — whether you’re asking about deposits, cashing out, or how a bonus works. For a full overview of our property and services, see our review of Akwesasne Mohawk Casino.
Live chat — immediate answers for common issues
Use live chat for the quickest support. Our chat agents can help with account access, deposit troubleshooting, bonus eligibility, and in-game questions for Pragmatic Play titles. Typical response time: within a few minutes. Live chat is best for time-sensitive issues or when you want step-by-step guidance in real time.
Email support — detailed help and follow-up
Prefer email? Send your questions to support@mohawkcasino.com. Email is ideal for issues that require documentation, account verification, or follow-up. Typical response time: within 12–24 hours, and urgent matters are prioritized. Include screenshots, your account name, and a brief description to speed things up.
Phone support — talk to a real person
Call us if you want to speak directly with a support agent. U.S. players can reach us at 877-992-2746, and Canadian callers at 888-622-1155. Phone lines operate during casino hours (Monday–Thursday 9:00 AM–1:00 AM, Friday 9:00 AM–3:00 AM, Saturday 8:00 AM–3:00 AM, Sunday 8:00 AM–1:00 AM). If you call outside those hours, leave a message and we’ll call you back promptly.
Quick answers — FAQs and Help Center
Before contacting support, check our Help Center and FAQ section for instant answers to common questions about:
- Account setup, verification, and password resets.
- Deposits and accepted payment methods, including American Express, MasterCard, and Visa.
- Withdrawals, hold times, and documentation requests.
- Winners Club points, redemptions, and promotions.
- Game rules, bonus terms, and troubleshooting for Pragmatic Play slots like Shining Hot 100 Slots and Vegas Nights Slots .
These resources are organized so you can find fast solutions without waiting.
What we’ll do for you
Our support team is trained to handle everything from simple how-to questions to more complex account or transaction issues. Expect clear next steps, timelines for resolution, and regular updates if we need time to investigate. We do not promise outcomes like wins, but we do promise to treat your concern seriously and work to resolve it quickly.
Security, privacy, and fair play
We protect your privacy and account with secure verification and strict data handling. If you have questions about responsible play, deposit limits, time-outs, or self-exclusion, our team can guide you through available tools and set limits on your account to help you stay in control.
Reach out — we’re here to help
No matter the issue, getting help is simple: start a live chat for instant support, email support@mohawkcasino.com for detailed help, or call 877-992-2746 (U.S.) or 888-622-1155 (Canada). We’re committed to friendly, knowledgeable service and will work with you until your question is resolved.